Job DescriptionAssist the Retail Area Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryParticipate in employee performance evaluation and identifying hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsHandle complaints from customersCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelinesJob QualificationsBachelor’s degree in Business Administration, Retail Management, or a related field.6–8 years of experience in the fashion retail industry, including at least 2 years in a supervisory or managerial role.Strong understanding of retail operations, customer service standards, and basic financial management principles.Excellent numerical and analytical skills with the ability to prepare, interpret, and analyze reports, sales data, and spreadsheets.Proficient in Microsoft Office applications, particularly Microsoft Excel.Strong leadership, team management, and organizational skills.Excellent interpersonal, communication, and relationship-building abilities.Good command of spoken and written English.Strong problem-solving and decision-making skills.Flexible to work shifts, weekends, and public holidays as required by business needs.