Card & Payment Operations Manager

Envision Employment Solutions is currently looking for a Card & Payment Operations Manager for one of our partners, a leading Digital Bank!THE ROLEYou make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.WHAT YOU’LL DOOversee card operations end to end, from issuance and lifecycle management to customer request fulfilmentRun payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recoveryLead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourselfHold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controlsInvestigate the root cause of recurring issues and put corrective actions and automation in placeCoordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation cleanWHAT WE’RE LOOKING FOR5 to 8 years in card or payment operations within a bank or fintechStrong command of card scheme rules, and the payment rails beneath themHands on experience running chargeback and dispute resolutionFamiliarity with core banking and card management systemsA strong operational risk awareness and control mindsetYOU’LL THRIVE HERE IF YOUYou believe an operation that works quietly every time beats one that impresses when it is watchedYou’d rather fix the root cause of a recurring exception than reconcile it again next monthYou read a scheme rule as an operational control, not a formalityYou feel a failed transaction the way the customer does