Customer Relationship Management Specialist

Palm Outsourcing · Posted 2026-08-04

About the Job🗓️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours📍 Location: Remote/Online💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.Opportunity OverviewOur client is a full-service digital marketing agency and HubSpot partner, founded in 2004, with an established in-house team and a growing outsourced delivery function. The HubSpot practice is expanding, making this a high-autonomy role with real scope to own onboarding projects end-to-end.Role DescriptionAs a HubSpot Specialist, you will lead client onboarding engagements from initial scoping through technical build and final training. You will act as the primary point of contact on client-facing calls, running discovery and training sessions independently. Alongside implementation work, you will handle integrations and configuration across the HubSpot suite while managing multiple concurrent projects.Key ResponsibilitiesOnboarding Delivery - Lead HubSpot onboarding projects from scoping through to build and client training.Client Calls - Run discovery and training calls independently as the primary technical point of contact.Integrations Work - Handle third-party integrations and technical configuration across CRM, Marketing, and Sales Hubs.Project Management - Manage multiple concurrent onboarding engagements while maintaining timelines and delivery quality.Methodology Application - Apply the standard HubSpot onboarding methodology consistently across every client engagement.Stakeholder Alignment - Translate technical work into clear guidance small business owners can act on.Minimum QualificationsEnglish Fluency - Fluent, excellent written and spoken English is mandatory for this role.HubSpot Experience - Proven implementation experience across HubSpot CRM, Marketing Hub, and Sales Hub.Client-Facing Skill - Confidence running discovery and training calls with clients independently.Onboarding Knowledge - Strong grasp of the standard HubSpot onboarding methodology and best practices.Project Ownership - Track record of owning technical projects end-to-end without daily supervision.Communication - Ability to explain technical concepts clearly to non-technical business owners.Bonus QualificationsHubSpot Certifications - Active HubSpot certifications across relevant Hubs and implementation tracks.Agency Background - Prior experience delivering client work inside a marketing or CRM agency.Inbound Knowledge - Broader familiarity with inbound and digital marketing strategy alongside HubSpot.BenefitsTop-of-the-market pay.Remote working.Potential for flexible hours.Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.Ready to elevate?Hit apply, complete your profile, and let the right opportunities come to you.

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