Guest Relations Officer (Italian Speaking)

Role Description The Guest Relations Officer (Russian or Italian Speaking) is a full-time, on-site role based at a 4-star hotel in Sharm El Sheikh. This role is responsible for welcoming guests, providing information about resort services and local attractions, and assisting with check-in and check-out procedures. The Guest Relations Officer responds to guest inquiries and feedback, resolves issues promptly, and ensures a high standard of customer satisfaction throughout the stay. Daily tasks include coordinating with reception and other departments, managing guest requests, and maintaining accurate records of interactions and services provided. The role also involves using Russian or Italian language skills to support international guests, promote positive experiences, and uphold the resort’s reputation for exceptional hospitality.QualificationsStrong Guest Relations and Customer Satisfaction skills, with a focus on creating positive, memorable experiences.Proven Customer Service and Communication abilities, including clear and courteous interaction with diverse guests and colleagues.Experience with Receptionist Duties, such as check-in/check-out processes, handling reservations, and managing guest inquiries.Fluency in Russian or Italian, with good command of English; additional languages are an advantage.Professional appearance, reliability, and the ability to work flexible hours, including evenings, weekends, and holidays.Previous experience in hospitality, tourism, or front office roles is preferred.Basic computer skills and familiarity with hotel management or reservation systems are beneficial.High school diploma or equivalent; hospitality-related training or certification is a plus.