Senior Collection Specialist

Job SummaryThe Senior Collection Specialist is responsible for managing complex and high-value accounts, ensuring timely collections, reducing overdue balances, and improving cash flow performance. The role requires leading collection activities, analyzing collection trends, supporting forecasting processes, and coordinating with internal stakeholders to optimize collection efficiency and minimize financial risk.Accountability & Responsibilities Manage and follow up on overdue and high-risk customer accounts to ensure timely collections. Contact customers through calls, emails, and meetings to resolve outstanding balances. Monitor aging reports and prioritize collection activities based on risk and account exposure. Prepare and analyze:Collection feedback reportsForecasting reportsFollow-up and aging reportsCollection performance reports Investigate and resolve billing discrepancies and payment disputes in coordination with internal departments. Negotiate payment arrangements and settlement plans when necessary. Escalate critical and non-responsive accounts to management and recommend appropriate actions. Monitor collection performance and recommend process improvements to increase collection efficiency. Support management with cash flow forecasting and collection analysis. Ensure monthly and quarterly collection targets are achieved. Maintain accurate customer records, collection logs, and documentation. Provide guidance and support to junior collection team members when required. Ensure compliance with company policies, financial procedures, and collection standards.Requirements Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. 4–6 years of experience in collections, accounts receivable, or credit control. Strong experience in collection reporting, aging analysis, and cash flow forecasting. Advanced Microsoft Excel and reporting skills. Strong negotiation, communication, and relationship management skills. Experience handling difficult customers and high-value accounts. Ability to analyze collection trends and recommend corrective actions. Leadership or mentoring experience is considered an advantage.