Spanish Call Center Representative

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and supporting clients in 10 different languages. The company delivers a broad portfolio of services, including inbound and outbound call center operations, back office support, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis services. Xceed has operations in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, serving key government and commercial accounts. The organization is widely recognized for excellence and impact sourcing, with multiple international awards for customer experience, sustainability, diversity, equity, and inclusion. Xceed also maintains robust quality, security, and business continuity standards through globally recognized certifications such as COPC and several ISO standards.Role Description This is a full-time, on-site Spanish Call Center Representative role based in 6th of October. The representative will handle inbound and outbound calls in Spanish, providing accurate information, resolving inquiries, and supporting customers with their requests in line with Xceed’s service standards. Daily tasks include documenting interactions in the system, following established procedures, and escalating complex issues when necessary. The role involves working with computer-based tools to access customer data, manage tickets, and ensure timely follow-up. The representative will collaborate with team leaders and colleagues to meet performance targets, maintain high customer satisfaction, and adhere to company policies and quality guidelines.Qualifications Strong customer-facing skills, including experience as a Customer Service Representative and a focus on Customer Support and Customer Satisfaction. Well-developed Interpersonal Skills, with the ability to communicate clearly, listen actively, and handle diverse customer situations in a professional manner. Solid Computer Literacy, including comfort using CRM systems, call center software, email, and basic office applications. Fluency in Spanish with good command of English; strong verbal and written communication abilities in both languages. Ability to work on-site in 6th of October and adapt to shift-based schedules as required by business needs. Previous call center or customer service experience, preferably in a multilingual or BPO environment, is an advantage. Resilience under pressure, problem-solving mindset, and a commitment to maintaining confidentiality and data security. High school diploma or equivalent required; additional education in communications, languages, or business is beneficial.