Lead the Technical Support Second Line Senior Engineers/Principal Engineers team into performing their operational duties of handling customers’ technical complaints/requests directed to them through various channels (Call Center, Social Media, Digital Channels and Internal Escalations) and Escalate global incidents and problems that impact Etisalat Fixed Lines, ADSL/VDSL, Mobile Internet and Mobile Broadband customers throughout all customer journey (fulfilment, support and retention if necessary). The Incumbent also leads the Technical Support Knowledge Management Analysts into their role of reporting and updating the needed technical and operational insights for different customer care support and fulfilment teams to uphold their duties properlyRequirements: Bachelors degree in Engineering or Computer Science3-5 Years of Experience in Telecom Industry
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
e& Egypt is a leading technology and investment group providing digital transformation, telecommunications infrastructure, and innovative digital services to individuals and businesses.
What you should know
30M+ Egypt Subscribers: Serves over 30 million subscribers across Egypt
Nationwide Footprint!: Operates more than 1,000 retail outlets and points of sale nationwide
2022 Global Rebrand: Rebranded from Etisalat Misr in 2022 to align with its parent company's global identity transition into a technology group