Job requirements:1 - 3 years experience in a similar roleFluent EnglishGood troubleshooting skillsFamiliarity with SQL queries preferredFamiliarity with windows server preferredOkay with phone queueOkay with working hours (4 PM - 1 AM)Job responsibilities:Answer incoming calls and emails from clientsHelp customers resolve configuration issues, server setup issues, or answer questions. Report software issues to the development team. Escalate tickets to support escalation and the cloud team as needed. Make sure tickets are documented with the description of the ticket and steps taken to resolve it. Help add documentation and troubleshooting articles to our customer and internal community portals.
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.