American Association for Continuous Education · Cairo, Egypt · Posted 2026-08-02
We're looking for an experienced Call Center / Tele-Sales Supervisor to join our team.Location: Nasr CityJob Responsibilities:* Manage and supervise the Customer Service / Tele-Sales team.* Monitor daily performance and ensure high-quality customer service.* Set sales plans and strategies to achieve monthly targets.* Track KPIs, analyze reports, and provide regular feedback.* Train, motivate, and support the team to maximize productivity.* Handle escalated customer cases and ensure customer satisfaction.Requirements* 2–4 years of experience as a Call Center Supervisor, Tele-Sales Supervisor, or Customer Service Team Leader.* Previous experience in *medical clinics or aesthetic clinics is a must.** Strong leadership and team management skills.* Ability to coach, train, and develop the team to improve performance.* Proven ability to achieve sales targets and KPIs.* Experience in creating action plans, monitoring performance, and analyzing team results.* Excellent communication, problem-solving, and reporting skills.* Good command of Microsoft Office.BenefitsBenefits for All Roles:- Friday & Saturday off - Fixed- Competitive salary - Working hours: 9:00 AM – 5:00 PM- Social insurance- Continuous training & professional development programsIf you're interested, send your CV to somaya.atef@amasesu.comOr WhatsApp 01010710581with the subject Operations Specialist.
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
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