English ( Fluent ) - Customer service agent

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Raya CX delivers services from competitive, highly skilled labor markets, enabling scalable and reliable support. Its solutions are driven by advanced technology, robust operational strategies, continuous improvement, and a commitment to innovation. Team members join a dynamic environment focused on professional growth and high-quality service delivery.Role Description The English (Fluent) Customer Service Agent is a full-time, on-site role based in Qesm El Maadi. In this position, the agent will respond to customer inquiries in English via phone, email, chat, or other channels, ensuring timely and accurate information. The role includes resolving issues, escalating complex cases when needed, and maintaining detailed and clear records of interactions. The agent will follow company guidelines, service level agreements, and quality standards while working to improve customer satisfaction and overall customer experience. Daily activities also involve collaborating with team members, participating in training sessions, and providing feedback to enhance processes and services.Qualifications Strong skills in customer service and customer support, with a focus on handling inquiries professionally and efficiently.Ability to enhance customer satisfaction and customer experience through active listening, empathy, and problem resolution.Experience working as customer service representatives, preferably in BPO or contact center environments.Fluent spoken and written English, with clear communication and comprehension.Good computer literacy and ability to work with CRM systems and standard office applications.Strong time management, attention to detail, and ability to work in a fast-paced, structured environment.Availability to work full-time on-site in Qesm El Maadi, including possible shifts, weekends, or holidays as required.Previous experience in customer-facing roles is preferred; a high school diploma or equivalent is required, and further education is an advantage.