About IntouchCXIntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About The JobWe are changing the way people think about customer care, and we need your help!Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.As Reporting Analyst, You Will… Be responsible for real-time reporting and diagnosing trends in key performance metrics Generate weekly and daily KPI reports Ensure employee data is current and accurate for assigned program Work in partnership with Operational Leaders and Program LeadershipAs Reporting Analyst, You Have… High School Diploma or equivalent is required Experience in leadership and working in a supervisory role Advanced knowledge of MS Word, Excel and Google Docs Proficiency with formulas and pivot tables Excellent communication skills Ability to enter data with a high level of accuracy Adaptability to learn a variety of software programs (such as Javascript) Strong analytical and problem solving skills Flexibility to work evenings and weekends if needed
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.