Team Manager | Luxury Travel Sales | Onsite | Cairo

Job DescriptionSutherland is seeking an experienced Team Manager to join one of our growing Travel programs based onsite in Cairo. We're looking for a leader with a passion for travel along with strong sales leadership experience! What You’ll Do:Lead a team of full-cycle consultative luxury sales consultants Coach, mentor & develop your team to meet & exceed sales/revenue targets.Set the path to success by managing performance and service quality to guarantee customer satisfactionEstablish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom lineIdentify the training needs that will equip the staff with fundamental skills and knowledgeHave a thorough understanding of the various system tools and operational procedures utilized within the programCollaborate with stakeholders on a regular basis for changes on promotions and updatesConduct all defined and required process compliance and adherence to all team members, partners and third-party providers QualificationsWhat You’ll Need:2+ years of consultative sales leadership experience in travel, ideally with luxury / high-ticket clients (e.g., travel agency, tour operator, hotel, cruise, or airline companies)GDS experience will be a plus (Sabre/Amadeus)Ability to coach, mentor and develop a team in order to successfully close complex sales and exceed revenue targets (to include up-selling)Deep passion for travel and strong destination knowledge with a desire to help others explore the worldPolished, articulate communicator with emotional intelligence and active listening skillsStrong organization and high attention to detail to manage multiple journeys simultaneouslySelf-motivated and performance-driven leadership experience Comfortable in a dynamic, fast-paced, collaborative environmentAdditional InformationAll your information will be kept confidential according to EEO guidelines.