We’re Hiring: Technical Support Specialist (SaaS & Chatbot Platforms) 🛠️💻Job Summary:Morasalaty is hiring a Technical Support Specialist to support our SaaS platform and ensure high-quality customer experience. The role focuses on troubleshooting technical issues, handling customer requests, and working closely with internal teams to resolve incidents efficiently.📍 Location: Cairo (Maadi residents preferred)💼 Industry: SaaS / Tech⏳ Experience: 3+ YearsKey Responsibilities:Technical Troubleshooting: Diagnose, investigate, and resolve customer inquiries regarding software functionality and system integrations.Incident Management: Handle customer requests, document issues thoroughly, and track them within ticketing systems to ensure fast resolution.Issue Escalation: Work closely with internal engineering and product teams to escalate and resolve complex technical incidents efficiently.Client Satisfaction: Maintain high customer satisfaction by providing clear, professional, and empathetic technical support.Requirements:3+ years of experience in Technical Support or Application Support.Essential: Direct experience supporting SaaS platforms or software products is a must.Solid troubleshooting skills, familiarity with modern ticketing systems (e.g., Zendesk, Jira), and excellent communication skills.📩 How to Apply:Apply directly via LinkedIn by clicking the "Apply" button on this post.#Hiring #TechnicalSupport #CustomerSuccess #SaaSJobs #TechJobsEgypt #MaadiJobs #ApplicationSupport #Morasalaty