This role has closed. Alorica is no longer accepting applications for this position. The page is kept live for reference; the listing below reflects the role as it was advertised.

Company Description Alorica is a global customer experience provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, the company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative solutions. Alorica differentiates itself by pioneering new approaches to customer experience, challenging convention, and maintaining strong client relationships rooted in integrity and authenticity. With 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages, offering a diverse and international work environment. Team members are encouraged to be curious, creative, connected, and committed, with many opportunities for professional growth and development.Role Description This full-time, on-site Travel Consultant role is based in El Sheikh Zaid. The Travel Consultant will assist customers with planning and booking travel, including flights, accommodations, transportation, and related services, while adhering to company policies and partner requirements. Day-to-day responsibilities include managing reservations, handling itinerary changes, answering inquiries, and providing accurate information on travel options, pricing, and restrictions. The role involves delivering high-quality customer service through phone, email, and chat, resolving issues and escalations in a timely, professional manner. The Travel Consultant will also maintain detailed records of bookings, use travel management systems and tools, and collaborate with team members to ensure a seamless customer experience.QualificationsCandidates should possess skills in Travel Consulting and Travel Management.Candidates should possess skills in Travel Arrangements and Reservations.Candidates should possess strong Customer Service skills.Excellent communication and interpersonal skills, with the ability to handle diverse customers and complex inquiries.Proficiency in using travel booking platforms, CRM systems, and standard office software.Strong attention to detail, organizational skills, and the ability to manage multiple bookings simultaneously.Ability to work on-site in El Sheikh Zaid and adapt to a fast-paced, customer-focused environment.Previous experience in travel consulting, hospitality, or contact center operations is preferred.