A very competitive salary with attractive bonuses and allowances up to 21K Gross EGPMedical and Social insurance coverage24/7 TransportationCost of living allowanceKPIS bonusAllowance for night and overnight shiftsQualificationsFluent in English (B2-C1)Graduate/College drop out/Gap year studentFree to fully commit to a full time jobAble to commit to 24/7 rotational shifts from siteKey ResponsibilitiesOffer exceptional technical support to customers via various channels such as phone, email, and livechatResolve customer inquiries, technical issues, and concerns promptly and effectivelyGuide customers through troubleshooting steps and provide clear instructions for problem resolutionDocument customer interactions, inquiries, and resolutions accurately in our support systemCollaborate with internal teams to escalate complex issues and ensure timely resolutionStay updated on product knowledge and industry trends to deliver the best possible support.
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.