Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.For Enterprises, these are key factors of success. For us, they're our core expertise.We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.SutherlandDigital Outcomes.Job DescriptionNew Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development. *Technical Support (Telecom Account):* 💰 Up to 20,800 EGP (Including 15% KPIs) *Technical Support (Telecom Account):* 💰 Up to 20,800 EGP (Including 15% KPIs) + incentives📍 *Location:* New Cairo🕘 *Full-Time | On-Site*🗣️ *English Level:* B2 or above✨ *Benefits & Perks:* *Night Shift Allowance:* 1,100 EGP/month *Mental Wellness Support:* Wellness coach + free therapy sessions* *Gym Access & Employee Discounts*🚗 *Transportation:* Door-to-door for females (on the return trips 24/7)(Collection points for the coming trip) Drop-off within 1 km for males between 8 pm to 6 am📈 *Promotion eligibility after 6 months*📚 *Free learning platforms & courses*🎯 *Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company.✨ *What We Offer:*✔️ Respectful, non-toxic environment✔️ Clear career growth & internal promotions✔️ Full transportation coverage✔️ Employee recognition programs*Requirements:*🎓 Graduates & Dropouts (B2 English required)💡 Previous experience is a plus📲 *Apply Now:* *WhatsApp:* 01032333143 *Phone/WhatsApp:* 01034442874Qualifications🎓 Graduates & dropouts are welcome to apply🗣️ English proficiency required: B2 / B2+ / C1Military papers are required for males
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.