Customer Service لهجة سعودي باتقان وطلاقة

Company Description WAJJAD is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. WAJJAD designs and operates institutional-grade B2B platforms that modernize core operations, enhance efficiency, strengthen controls, and improve transparency and decision-making. With eight specialized platforms forming a connected digital ecosystem, the studio model supports centralized innovation and rapid product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of technology-backed operational standards for modern institutions.Role Description This is a full-time, on-site Customer Service role based in Cairo, Egypt, requiring fluent and natural Saudi Arabic dialect (لهجة سعودي باتقان وطلاقة). The Customer Service team member will handle incoming inquiries via phone, chat, and email, providing clear, courteous, and solution-focused support to WAJJAD’s B2B platform users. The role includes managing requests, resolving issues, documenting interactions, and escalating complex cases to the appropriate teams when needed. The individual will proactively follow up with customers, ensure their satisfaction, and contribute to improving customer experience by sharing feedback and insights with product and operations teams. The position also involves adhering to service-level standards, using CRM tools, and representing WAJJAD’s professional image in every interaction.Qualifications Strong Customer Service and Customer Support skills, with the ability to manage inquiries and resolve issues efficiently.Focus on Customer Satisfaction and Customer Experience, ensuring positive, consistent interactions across all touchpoints.Excellent Phone Etiquette and professional communication skills in both Saudi Arabic dialect and Modern Standard Arabic; English proficiency is an advantage.Ability to work on-site in Cairo, Egypt, in a fast-paced, technology-driven environment and collaborate with cross-functional teams.Previous experience in customer-facing roles, ideally in technology, B2B platforms, or service-driven organizations.Strong problem-solving skills, attention to detail, and the ability to handle sensitive or complex customer situations calmly.Basic familiarity with CRM systems and digital communication tools; willingness to learn new platforms quickly.Relevant diploma or bachelor’s degree in Business, Communications, or a related field is preferred.