The Indirect Sales Audit & Quality Specialist is responsible for conducting regular visits, audits across indirect retail locations to ensure compliance with company policies, accuracy of transactions, and adherence to customer Centrality and service quality standards. The role focuses on identifying gaps, reporting findings, and supporting continuous improvement across retail operations.Responsibilities :1-Retail Audit & Compliance:Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance.Identify gaps, risks, and non-compliance issues and escalate them as required.2-Customer Centrality & Quality:Assess Customer Centrality standards and service quality in line with company policies and regulatory requirements.Utilize standardized audit checklists to evaluate each location or branch consistently.3-Audit Feedback & Reporting:Prepare detailed audit reports for each site visit, including scores, findings, observations, and actionable recommendations.Provide clear feedback to retail site management to address audit findings and improve compliance and quality.Submit a final audit report covering all visited locations, highlighting risks and areas for improvement. RequirementsBachelor’s degree.1-2 years of experience in Fintech or Telecommunication is preferred.Strong knowledge in Microsoft office (Excel, Word, and PowerPoint).Basic understanding of cash handling procedures and POS transaction flows.Familiarity with audit principles, checklists, and scoring methodologies.Ability to review operational processes and identify gaps or risks.Job Competencies :Customer focusCommunication & PresentationProblem Solving & Analytical ThinkingTime Management.Detail orientedBenefitsEmbark on an exciting journey with the Fin-Tech Experts.Join a workplace that actively encourages and supports all talents.A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
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Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
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Al Ahly Momkn is a digital payments and financial services subsidiary of the National Bank of Egypt (Al Ahly), offering electronic payment acceptance, e-wallet services, and bill payment to merchants and consumers across Egypt.
What you should know
Extensive Egyptian Network: Maintains a network of over 90,000 points of sale and serves more than 5 million customers across Egypt
Financial Services Giant: Processes an average of 750 million transactions annually and offers approximately 700 different types of financial services
NBE's #1 Invoicer: Operates as a subsidiary of the National Bank of Egypt and serves as the exclusive invoicing partner for the InstaPay platform