Job Description:Assist in installing, configuring, and managing applications.Perform daily health checks of the applications and log monitoring.Provide 2nd level support for incidents.Monitor and respond to open tickets submitted.Identify recurrent issues across all automation systems and find either a temporary fix or a permanent one.Debug the code to identify the issue and either fix it on code level directly or report it to the development team if it may cause system design impact.Develop code fixes for simple and medium complex issues / bugs.Suggest solutions to the development team for complex issues and get approvals to apply them.Communicate with developers to develop timely permanent fixes for complex issues from developers’ side whenever needed.Record, document, resolve, and close recurrent issues.Contribute to the knowledge base for Operations Support teams.Attend trainings to improve your knowledge and skills.Troubleshoot and escalate alerts that cannot be resolved in an appropriate time.Prioritize and handle service requests and incidents.Collaborate with the Production Support team members to identify recurrent issues and work on providing permanent solution.Qualifications:A degree in a relevant field such as software engineering, computer science, or information technology.Ability to understand, diagnose, troubleshoot, and resolve or escalate issues related to FinTech solutions and software applications or infrastructure.Proficiency in Linux operating systems, SQL / MySQL databases.Proven skills in coding with Java / Spring Boot languages.Capability to collaborate with cross-functional teams and ensure the reliability of Customer’s software products.Communication skills to explain complex concepts to various audiences and levels of seniority.Analytical thinking skills to solve problems and make decisions.